Customer Service Representative

As a company, we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support throughout the transportation and logistics process. This role is responsible for managing customer inquiries, coordinating shipment activities, resolving service-related issues, and ensuring accurate and timely communication between customers, carriers, terminals, and internal stakeholders. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced logistics environment.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services
• Respond to customer requests via phone, email, and internal communication platforms in a professional and timely manner
• Provide shipment status updates and assist customers with tracking freight and delivery schedules
• Support the processing of customer orders, service requests, and transportation documentation
• Coordinate with operations, dispatch, warehouse, and transportation teams to ensure customer needs are met
• Escalate service issues and exceptions to appropriate teams while maintaining clear communication with customers
• Maintain accurate records of customer interactions, shipment information, and service activities
• Assist with resolving delivery issues, appointment scheduling, and customer concerns
• Support daily administrative tasks and data entry within company systems
• Contribute to a positive customer experience by building strong relationships through effective communication and problem-solving

Qualifications

• 1-3 years of customer service experience, preferably in logistics, transportation, or supply chain operation
• Strong communication, problem-solving, and organizational skills
• High proficiency with Microsoft Office Suite, including Excel and Outlook
• Experience working with transportation, customer service, or operational systems preferred
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay

$23.00-25.00 per hour

The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.