Customer Service Representative

About the role

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services
• Respond to customer requests via phone, email, and internal communication platforms in a professional and timely manner
• Provide shipment status updates and assist customers with tracking freight and delivery schedules
• Support the processing of customer orders, service requests, and transportation documentation
• Cook up with operations, dispatch, warehouse, and transportation teams to ensure customer needs are met
• Escalate service issues and exceptions to appropriate teams while maintaining clear communication with customers
• Maintain accurate records of customer interactions, shipment information, and service activities
• Aid in resolving delivery issues, appointment scheduling, and customer concerns
• Contribute to a positive customer experience by building strong relationships through effective communication and problem-solving

Qualifications

• 1-3 years of customer service experience, preferably in logistics, transportation, or supply chain operation
• Strong communication, problem-solving, and organizational skills
• High proficiency with Microsoft Office Suite, including Excel and Outlook
• Experience working with transportation, customer service, or operational systems preferred
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Medical
• Dental
• Vision
• 401(k) + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

Pay

The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.