Customer Service Representative

About the role

A. Duie Pyle is seeking a Customer Service Representative to join their team. This role serves as a key point of contact for both internal and external customers, managing inquiries, scheduling shipments, handling requests, resolving issues, and ensuring clear, timely communication to deliver exceptional customer service.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and/or freight charges
• Coinciding with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handling re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow-up and record-keeping purposes
• Assisting customers with “My Pyle” registration and utilization of their web site
• Maintaining the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)

Requirements

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Qualifications

• High school diploma or equivalent
• Valid driver's license

Skills

• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency with MS Office applications

Benefits

• Weekly pay every Friday via direct deposit
• 10:30 AM; Monday-Friday
• Paid vacation, PTO, and annual holidays
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Wellness Programs for yearly benefits discount

Pay

• Competitive salary based on experience

Schedule

• Flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays