Customer Service Representative
Key Responsibilities
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain the problem or reason for calling.
- Cancel or upgrade accounts.
- Aid with order placement, refunds, or exchanges.
- Provide company information.
- Take payment information and other necessary details.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company’s gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade the customer to reconsider the cancellation.
- Inform customers of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving quotas.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma.
About 5centsCDN
Our CDN company is dedicated to providing A-grade services with their bandwidth pricing starting at 5 cents per GB. To move in, the clients don't have to make any commitments, sign any contracts, or pay for the setup. Currently, we are proudly serving 2000+ clients that consist of OTT, IPTV, ad agencies, gamers, government agencies, NGOs, and major TV channels.
Customers are enabled to access any of our 1200+ PoPs located across the globe. Our integrated multi-CDN network allows you to connect to end users with minimum latency limited to the peering relationships of our partners. The advanced, next-generation-centric services and network infrastructure not only help you to connect to your end-users within their ISPs themselves. But also ensures fast, secure, and affordable content delivery.
Required Skills
- Procedures Support
- Presentation Skills
- Customer Support
- CRM Records
- Customer Service
- Communication
- Sales