Customer Service Representative

Position Summary

Reporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions:

Essential Responsibilities

• Offer a consultative approach to meeting customer demands.
• Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date.
• Cook up internally and externally to place orders for each customer to meet customer needs.
• Follow-up to ensure the customers’ requests and overall safety needs are satisfied.

Qualifications

• Minimum High School Diploma required. Associates degree or higher preferred
• Three plus years’ industrial inside sales/customer service experience managing external client accounts required OR safety equipment or services purchasing experience within the industrial safety or environmental industry.
• 2+years in industrial outside sales preferred.
• Proficient in the use of Microsoft Office (Word, Excel and Outlook)
• Two plus years ERP experience required. Knowledge of NAVISION a plus
• Inside Sales/Customer Service experience within the safety industry highly preferred
• Experience selling mill supply/metal tools preferred.
• Strong computer skills and understanding of spreadsheets
• Self-motivated and comfortable working with little to no direction
• Excellent interpersonal communication skills
• Willingness to travel a must.

Physical Demands

• While performing the duties of this job, the employee is required to be in a stationary position over 90% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The person will constantly operate a computer, speak over the phone, utilize a keyboard and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to converse verbally to exchange accurate information. Must be able to visually scan documents in detail to detect and identify needs. The employee must occasionally lift and/or move up to 10 pounds.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time, direct hire position. Hours of operation are Monday through Friday, 8:00 am to 5pm. Overtime or weekend hours may be needed

E-Verify

We are committed to providing equal employment opportunities. We recognize each individual’s potential to offer significant contributions to our organization’s growth and stability.