Customer Service Representative

Position Summary

Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.

Essential Duties and Responsibilities

• Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
• Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers
• Follows cash handling procedures and is effective and proficient in counting cash and making deposits for customers
• Takes ownership of the customer experience by being present and willing to help
• Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
• Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management
• Processes monetary transactions and balances cashbox daily
• Receives and processes name and address changes and other account maintenance, as necessary
• Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
• Must know the features and benefits of 1st Security's products and services
• Be able to multi-task and prioritize
• Participates in branch operational and audit activities as assigned
• Follows appropriate steps to ensure branch security
• Adheres to 1st Security Bank policies and procedures
• Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
• Travels to assigned 1st Security Bank locations as business needs require
• Performs other duties as assigned

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan
• Life insurance
• Long- and short-term disability insurance
• 401K matching program
• Paid sick and vacation time

Our Core Values

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical - fair, honest and act with integrity.
• Lead by Example - maintain a positive attitude, show initiative, and take ownership.