Customer Service Representative

About the role

Join our team at 1st Security Bank, where we deliver service that "WOWs" both our colleagues and customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

Responsibilities

• Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member.
• Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing.
• Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.
• Achieves monthly branch goals and referral goals to add value to our customers or prospective customers.
• Takes ownership of the customer experience by being present and willing to help.
• Processes monetary transactions and balances cashbox daily.
• Receives and processes name and address changes and other account maintenance, as necessary.
• Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible.
• Knows the features and benefits of 1st Security’s products and services.
• Maintains a positive attitude, shows respect for others, and has some fun!
• Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity.
• Travels to assigned 1st Security Bank locations as business needs require.

Requirements

• High school diploma or equivalent and at least one year experience within a financial institution.
• Basic knowledge of all applicable regulations that pertain to this position.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Proficient in Microsoft Office Products and other Database software.

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long- and short-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

Computer Skills

• To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters.
• The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
• Occasional lifting and moving of objects up to 25 pound is required.
• The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment.
• The employee must be willing and able to interact frequently with the general public.

Salary Range

$20.00 to $23.00 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.