Customer Service Representative, Associate

Responsibilities

• Responds to a minimum of 40 calls per day in an inbound call center.
• Maintain a strong performance against established key performance indicators.
• Input and modify customer orders in SAP system.
• Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
• Track order shipments and provide proof of delivery upon request.
• Provide basic account balance information for account invoices due to payment.
• May be required to process customer credit card payments.
• Process document requests.
• Process credit and debit memo requests that fall within department policy.
• Answer common product questions as first line of response.
• Resolve transactional discrepancies and customer complaints.
• Other duties as assigned.

Qualifications & Requirements

• High School Diploma or GED.
• Minimum 1 year experience in an inbound call center, preferred.
• Effective verbal and written communication skills.
• Basic computer skills and the ability to navigate company internal and external websites.
• Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
• Basic maintenance, repair and operational (MRO) product knowledge is preferred.
• SAP experience, a plus.
• Possesses entry-level problem solving skills.
• Previous manufacturing/distribution and sales experience a plus.
• Able to maintain customer-focus and multi-task in a fast-paced environment.

Benefits

• Competitive benefits package that includes vision, dental, medical and retirement benefits.
• Paid holiday and PTO package.

Pay

The hourly rate for this role is $21.50.

Schedule

This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday.