Customer Service Representative, Associate

Job Description

The anticipated salary for this position is $21-22.00 hourly. The schedule is 8:30 am - 5:00 pm CT.

Core Responsibilities

• Review and process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates, healthcare professionals, and sales team
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

Qualifying Experience

• A High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred

Qualifying Skills

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Teammate Benefits

• Miscellaneous benefits listed