Customer Service Representative/Appointment Coordinator

About the role

In this role you will be responsible for delivering excellent customer service while booking appointments for our well respected, busy Service Department.

Responsibilities

• Receives inbound client calls for service related issues
• Facilitates specific appointment for the service advisors
• Dispatches MBSL Roadside Assistance/Tow Service
• Perform outbound service campaign calls
• Follows detailed scripts for inbound and outbound calling
• Confirms all scheduled appointments
• Follows up on 100% of "no show" client appointments
• Maintains high level of service
• Understands and implements Mercedes-Benz of Sugar Land's Client Care Service Processes
• Attend weekly department meeting

Qualifications

Not only does this position require impeccable people skills, attention to detail and a positive attitude, we are also looking for the following:

• High School or GED or one to two years related experience and/or one to two years related experience or training
• Call Center experience preferred
• Ability to multi-task
• Desire to gain product knowledge along with knowledge of the Service Department
• Administrative support experience
• Computer skills and ability to learn new computer programs