Customer Service Representative - Annuities - $500 SIGN ON BONUS

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities.

Location & Schedule

Hartford, CT – Start Date: October 19th, 2026

Paid Training: Approximately 12 weeks, Monday – Friday, 8:30am – 5:00pm EST, in-office. Training includes classroom sessions and hands-on contact center experience. No time off permitted during the first 90 days.

Post-Training Schedule: Hybrid schedule. Contact center hours: Monday - Thursday 8:00am – 7:00pm EST, Friday 8:00am – 6:00pm EST. This role will work an 8-hour shift within these hours, depending on business needs.

About the Role

This is a high-volume, fast-paced contact center role supporting customers, agents, and internal partners across a range of insurance products. As a front-line representative of the business, you will handle complex inquiries, resolve issues, and deliver consistently strong customer experience. This role is well-suited for someone who can think on their feet, communicate clearly, and thrive in a dynamic, multitasking environment.

Responsibilities

• Manage a high volume of inbound calls while delivering professional, efficient, and empathetic customer experience
• Respond to detailed inquiries regarding insurance products, policy features, and account activity
• Investigate and resolve customer issues, discrepancies, and complaints in accordance with service and compliance standards
• Translate complex information into clear, easy-to-understand explanations for customers and agents
• Accurately document all interactions in internal systems to ensure complete and compliant records
• Serve as a primary point of contact for assigned agents, accounts, or regions
• Support operational and technical inquiries from clients and distribution partners
• Identify recurring issues and proactively escalate or help drive solutions
• Handle sensitive customer information with a high level of care and in compliance with privacy regulations
• Participate in team meetings, training sessions, and continuous improvement initiatives
• Effectively manage call volume while maintaining strong service quality and attention to detail
• Communicate clearly and professionally, including in more complex or sensitive situations
• Work toward resolving customer inquiries during the first interaction whenever possible
• Maintain accurate, thorough, and timely documentation
• Demonstrate reliability, consistency, and a team-oriented approach to supporting customers and colleagues

Requirements

• High school diploma or GED
• 1+ year of customer service experience (call center or high-volume environment preferred)
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Clear and professional communication skills
• Insurance or financial services experience a plus
• Experience working in a structured, metrics-driven environment
• Strong attention to detail and ability to follow regulated processes
• Ability to remain composed and solution-oriented in challenging situations

Pay

Hourly Rate: $21.49 per hour + overtime. $500 sign-on bonus paid at the completion of training.

Benefits

• Hybrid work schedule (following training period)
• Full IT equipment provided
• Free lunch and parking
• Health coverage (employee + children, based on salary band)
• 401(k) with company match and equity opportunities
• Annual bonus eligibility
• Paid time off, sick time, and company holidays
• Tuition, adoption, and lifestyle reimbursement programs
• Clear opportunities for internal mobility and career growth