Customer Service Representative and Logistics Coordinator

Job Summary

The Customer Service Representative and Logistics Coordinator at Electric Research and Manufacturing Cooperative, Inc. (ERMCO) serves as the first point of contact for customers, ensuring accurate and efficient data entry, order processing, and logistics coordination.

Responsibilities

• Enter all orders for product from information provided by reps and customers in an efficient and accurate manner.
• Resolve errors and order holds in the Electronic Data Interchange (EDI) system so orders can be processed accurately and timely for shipment and invoicing.
• Invoice all product which is shipped from the rep warehouse as advised.
• Manage customer returns and damage claims to recover costs and return the product to the manufacturing.
• Participate in Production Posting meetings to ensure customer orders are designed, manufactured, and shipped on time.
• Manage major customer account PO’s, shipments, and replenishment of stock.
• Cook up with customers for 3PL providers to pick up orders or coordinate with 3PL providers to deliver to customers.

Qualifications

• A high school diploma or equivalent is required for this position.
• Minimum of 3 years’ customer service experience and logistics necessary.
• Detailed oriented and very high level of accuracy in transactional processes.
• Thinks strategically and approaches all efforts from a future, proactive standpoint.
• Demonstrates the ability to blend logical, analytical, and creative thinking styles.
• Demonstrate accountability and ability to hold others accountable.
• Is fair, consistent and respectful in all situations.
• Achieves credibility at all levels through technical competence, drive, follow through behaviors, and solid communication skills.
• Self-directed and proactive.
• Skilled using computer applications including MS Office, MS Project, Lotus Notes, MRP, Intranet, Adobe, and Internet.