Customer Service Representative - Anchorage

About the role

Charlie’s Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth.

Responsibilities

- Provides excellent customer service and satisfaction by ensuring phone, email, or fax orders are imputed accurately and timely. - Responds to customer inquiries thoroughly and promptly. - Supports the sales efforts of the outside sales group. - Answers and directs phone calls courteously. - Communicates food safety and product concerns to the appropriate groups. - Receives telephone customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations. - Retrieves customer information, stock status information, and the status of purchase orders using AS400/EView. - Follows up on inquiries by checking computer runs on systems for delivery information. - Makes price quotations by phone on price/order book items. - Maintains systems file of active orders and posts activity such as change notices, scheduling changes, and partial shipments. - Provides expert consulting on produce commodities and stays current on all products/produce on hand (in stock) and on order. - Notifies and assists salespersons by communicating customer's needs and preferences. - Maintains effective, professional relationships with customers and fellow employees. - Provides support and assistance for outside salespersons. - Participates in special projects deemed necessary to the operation and well-being of the company. - Keeps a current call schedule including times, names, and phone numbers. - Submits all orders before scheduled cut-off times. - Must be punctual and have excellent attendance and communicate all breaks to supervisor to ensure phone coverage. - Performs other duties as assigned.

Qualifications

- Demonstrated excellent interpersonal human relations and teaming skills. - Quick and accurate with figures, attentive to detail, and good follow-through. Ability to receive orders audibly and simultaneously input accurately into order entry system. - Excellent phone and PC skills, including Windows Office suite. Outlook/Explorer a plus. - Flexible and able to deal with a variety of details simultaneously. - Proven conflict resolution, problem-solving skills. - Skilled in time management and capable of meeting work schedule deadlines. - Reliable; consistently at work and on time. - Observes and follows proper safety procedures and willing to report potentially unsafe conditions. - Prefer both retail and wholesale produce experience. - Prefer high school diploma or equivalent, plus one year of experience.

Benefits

- Medical/Dental/Vision on the first of the month following hire. - ESOP (Profit Sharing) and 401(k). - Paid vacations, paid holidays. - Coverage under State Sick Leave. - 100% Prepaid College Tuition for employees and their dependents. - Employee assistance program (EAP).