Customer Service Representative - Aerospace - Camarillo, CA

About the role

The Customer Service Representative is responsible for managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.

Responsibilities

• Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.
• Manage all aspects of the Customer relationship and daily interactions.
• Support Order Management to ensure accurate and timely Order processing and returns.
• Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
• Maintain knowledge and train others to navigate and manage Customer schedules.
• Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
• Know and apply all terms of Long-Term Agreements for assigned Customers.
• Develop and maintain Customer information documents for other team members’ use.
• Work closely with operations and supply chain to ensure Customer On-Time Delivery.
• Proactively monitor Customer delivery schedules and track critical shortages.
• Team with Supply Chain Management or Customer Logistic Service to expedite urgent Customer needs.

Qualifications

• High School Degree.
• 3 + years of experience in customer service, contract administration or customer support related experience.
• 4 year accredited college degree.
• Previous experience supporting Manufacturing products / customers.
• Previous Aerospace experience.
• Work experience with SAP and/or MFG Pro.
• Work experience in a customer support role for technical products.
• Experience with preparing quotes.
• Proficiency or knowledge of ERP systems.
• Prior experience with customer portals.
• Demonstrated experience working with MS Office software package.
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
• Customer service skills and aptitude.

Skills

• Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment.
• Demonstrated experience working with SAP software package.
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
• Customer service skills and aptitude.

Benefits

Not specified.

Pay

The expected annual salary range for this role is $65,000 - $93,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Schedule

Typical Work hours are 8 - 5 pm M-F.