Customer Service Representative - Accredo - Remote

About the role

Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative. Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our Patient Care to new heights.

Responsibilities

• Ensure patients get the medication they need.
• Serve as the first point of contact for patients, doctors, and caregivers, assisting with medication scheduling and providing general account support.
• Help patients understand their pharmacy benefits better.
• Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.
• Help us keep track of our patient interactions.
• While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time.
• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

Requirements

• A high school diploma or GED.
• 1+ years of customer service/call center experience.
• General PC knowledge including Microsoft Office Suite.
• Excellent communication skills (verbal and written).
• Experience with RXHome, and Care Central or Customer Relationship Manager preferred.

Qualifications

• High School Diploma / GED required.
• 1+ years of customer service/call center experience.
• General PC knowledge including Microsoft Office Suite.
• Excellent communication skills (verbal and written).
• Experience with RXHome, and Care Central or Customer Relationship Manager preferred.

Skills

• High School Diploma / GED required.
• 1+ years of customer service/call center experience.
• General PC knowledge including Microsoft Office Suite.
• Excellent communication skills (verbal and written).
• Experience with RXHome, and Care Central or Customer Relationship Manager preferred.

Benefits

• Comprehensive range of benefits including medical, vision, dental, and well-being and behavioral health programs.
• Company-paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.
• Leaves of absence.

Pay

An hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

Schedule

• Training Schedule: Monday - Friday, 8:00 am - 4:30 pm CST for 6 weeks (No absences during training).
• Post-Training Schedule: Monday - Friday 10:00 am - 7:00 pm CST.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Equal Opportunity Employer

We are committed to a diverse and inclusive workplace and welcome applications from all qualified individuals. We do not discriminate based on race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.