Customer Service Representative- Aberdeen (Full Time)

About the role

The mission of this bank is to profitably deliver high-quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter. CorTrust Bank is seeking a Full-Time Customer Service Representative in our Aberdeen community! It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. Summary: The Customer Service Representative directly supports our customers and front-line operations by engaging with customers, processing teller transactions, and performing administrative duties.

Responsibilities

• Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
• Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
• Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
• Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more.
• Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs.
• Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
• Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
• Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions.
• Process reports, run proof work, and complete general ledger maintenance and reconciliation.
• Other duties as assigned.

Benefits

• 401k with employer match
• Employee Stock Ownership Plan
• Insurance coverage options
• Paid time off
• Service awards
• Community service opportunities
• Employee Assistance Program
• Stable work environment