Customer Service Representative (816510)

Job Description

Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer

Understands entire office operation sufficiently to direct customers appropriately

May summarize services to customers who ask what we do

Offers work application and encourages its completion when appropriate

May check for previous work registration or other service and updates MIS systems

Provides information about community resources

May provide job search assistance including direct referral to jobs in the database

Records those referrals properly

Affirms that needed materials are available to the public near the office entry

Other duties as assigned

Qualifications

• High school diploma or GED and two years of college coursework OR High school diploma or GED and two years of customer service OR Equivalent combination of education and experience
• Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
• Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Able to handle effectively situations where a large number of customers want her/his attention at the same time

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.