Customer Service Representative (6149) - Bolivar, TN

About the Role

Domino’s is growing and we are looking to add Customer Service Representatives to our team. Flexible scheduling with part-time and full-time hours available—work the shifts that work for you.

Requirements

• Must be 16 years of age or older.
• Must be able to pass a background check.
• Able to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Ability to follow directives, perform repetitive tasks, work alone and well with others, work under stress, meet quality control standards, provide excellent customer service, analyze and compile data, and make sound judgments and decisions.

Work Conditions

Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• Sudden changes in temperature in work area and while outside (in-store temperatures range from 36°F in cooler to 90°F and above in some work areas).
• Fumes from food odors.
• Cornmeal dust.
• Compact work areas including walk-in cooler.
• Hot surfaces/tools including oven reaching 500°F or higher.
• Sharp edges and moving mechanical parts.

Physical Duties & Requirements

• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration is approximately 30–45 seconds at a time, repeated continuously during the day. Forward bending also occurs at the front counter and when stocking ingredients. Crouching and bending performed occasionally to stock shelves and clean low areas.
• Reaching: Reaching is performed continuously; up, down, and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on signs, and lift/lower objects to/from shelves. Workers reach down to scoop cornmeal from a plastic barrel or wash dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequent activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the pizza cutter, pizza peel, and pizza boxes.
• Sensing: Talking and hearing on the telephone. Depth perception as well as near and mid-range vision required for most in-store tasks. Ability to differentiate between hot and cold surfaces. Far and night vision required for driving.

Opportunities

Domino’s offers flexible full-time and part-time shifts. Customer Service Representatives have the opportunity to advance into roles such as Shift Lead, Assistant Manager, General Manager, and beyond. In fact, 90% of Domino's franchise owners started out as delivery drivers.

Diversity

Our mission is to recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. The independent franchisee is solely responsible for employment decisions, including hiring, firing, discipline, supervision, compensation, benefits, staffing, and scheduling.