Customer Service Representative (5350) - Jonesboro, AR - Johnson St.

About the Role

Domino’s is growing and we are looking to add Customer Service Representatives to our team. We offer flexible scheduling with part-time and full-time hours available, allowing you to work shifts that fit your life.

Requirements

• Must be 16 years of age or older
• Must be able to pass a background check
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Ability to follow directives, perform repetitive tasks, work alone and well with others
• Ability to work well under stress and meet strict quality control standards
• Strong customer service skills
• Ability to analyze and compile data, make good judgments and decisions

Work Conditions

Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• Sudden changes in temperature in work area and while outside (in-store temperatures range from 36°F in cooler to 90°F and above in some work areas)
• Fumes from food odors
• Cornmeal dust
• Compact work areas including walk-in cooler
• Hot surfaces/tools including oven reaching 500°F or higher
• Sharp edges and moving mechanical parts

Physical Duties & Requirements

• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from the floor and stacked onto shelves up to 72" high.
• Climbing: Infrequent navigation of stairs or climbing a ladder to change prices on signs, wash walls, and perform maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station (duration of 30–45 seconds at a time, repeated continuously). Forward bending also occurs at the front counter and when stocking ingredients. Crouching and bending performed occasionally to stock shelves and clean low areas.
• Reaching: Performed continuously in all directions (up, down, and forward). Workers reach above 72" occasionally for tasks like turning oven controls on/off, changing prices, or lifting objects. Reaching down for tasks like scooping cornmeal or washing dishes. Forward reaching for obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Frequent use of hands for shaping pizza dough, manipulating a pizza peel, using a rolling cutter, assembling cardboard pizza boxes, and grasping cans, pizza cutters, and pizza boxes.
• Sensing: Talking and hearing on the telephone. Depth perception and near/mid-range vision required for most in-store tasks. Ability to differentiate between hot and cold surfaces. Far and night vision required for driving.

Opportunities

Domino’s offers a variety of promotional opportunities, including roles like Shift Lead, Assistant Manager, General Manager, and beyond. In fact, 90% of Domino’s franchise owners started as delivery drivers.

Diversity

Our mission is to recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. We strive to create an environment where all team members can reach their highest potential.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. The independent franchisee is solely responsible for employment decisions, including hiring, firing, discipline, supervision, compensation, benefits, staffing, and scheduling.