Customer Service Representative (5326) - Osceola, AR

About the Role

Domino’s is growing and we are looking to add Customer Service Representatives to our team. We offer flexible scheduling with part-time and full-time hours available, allowing you to work shifts that fit your life.

Requirements

• Must be 16 years of age or older.
• Must be able to pass a background check.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Ability to follow directives, perform repetitive tasks, work alone or with others, handle stress, meet quality control standards, provide excellent customer service, analyze and compile data, and make sound judgments and decisions.

Work Conditions

Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• Sudden changes in temperature in work area and while outside (in-store temperatures range from 36°F in the cooler to 90°F and above in some work areas).
• Fumes from food odors.
• Cornmeal dust.
• Compact work areas including walk-in cooler.
• Hot surfaces/tools including ovens reaching 500°F or higher.
• Sharp edges and moving mechanical parts.

Physical Duties & Requirements

• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from the floor and stacked onto shelves up to 72" high.
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Workers are unable to flex their knees while standing at this station, with the duration of bending approximately 30–45 seconds at a time, repeated continuously during the day. Forward bending also occurs at the front counter and when stocking ingredients. Crouching and bending are performed occasionally to stock shelves and clean low areas.
• Reaching: Reaching is performed continuously in all directions (up, down, and forward). Workers reach above 72" occasionally to turn on/off oven controls, change prices on signs, and lift/lower objects. Reaching down is required for tasks like scooping cornmeal or washing dishes. Forward reaching occurs when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Frequent use of hands is required for shaping pizza dough, manipulating a pizza peel, using a rolling cutter, assembling cardboard pizza boxes, and grasping cans, pizza cutters, and pizza boxes. Frequent and/or forceful pinching is required.
• Sensing: Talking and hearing on the telephone, depth perception, near and mid-range vision for most in-store tasks, ability to differentiate between hot and cold surfaces, and far/night vision for driving.

Opportunities

Domino’s offers flexible full-time and part-time shifts. There are promotional opportunities such as Shift Lead, Assistant Manager, General Manager, and beyond. In fact, 90% of Domino’s franchise owners started as delivery drivers.

Diversity

Our mission is to recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. We aim to create an environment where all team members can reach their highest potential.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. The independent franchisee is responsible for all employment decisions, including hiring, firing, discipline, supervision, compensation, benefits, staffing, and scheduling.