Customer Service Representative - 3:00pm - 11:30pm, Tuesday - Saturday

Values and Business Practices

• Customer First – Deliver on promises with a positive attitude.
• Treat everyone with respect and dignity.
• Operate with high business ethics.
• Be a good corporate citizen.
• Value professional relationships.
• Strive for a Continuous Improvement Culture.
• Commit to employee and equipment safety.

Company Expectations

• Perform in a way that ensures long-term success.

Flexibility

• Work the hours needed to support business goals (including overtime, weekends, and holidays).
• Remain open-minded and adaptable, performing a variety of tasks.
• Plan and schedule time off in advance with supervisor or manager.
• Avoid unscheduled days off which can affect attendance.

Reliability

• Present and punctual, prepared for work.
• Complete work promptly, accurately, and consistently.

Attitude

• Maintain a “Whatever it Takes” attitude.
• Leverage company values and inspire others.

Willingness to Learn

• Show interest in learning new tasks.
• Adapt to changing job task requirements.

Initiative

• Seek additional work when tasks are completed.
• Go beyond required tasks.
• Participate in pre-shift meetings and department meetings.
• Display pride in work area by maintaining daily housekeeping.
• Assist in all areas and processes as needed.

Quality of Work

• Maintain high standards despite deadlines.
• Produce accurate, thorough, and professional work.
• Understand the importance of “Only Handle It Once – OHIO”.

Follows Directions

• Follow all written and verbal instructions provided by management.

Communication

• Share information professionally and factually to make informed decisions.
• Report issues to manager/supervisor.

Appearance

• Maintain an appropriate appearance and dress according to position guidelines.

Safety

• Follow established policies and practices.
• Inform supervisor/manager of unsafe conduct or conditions.

Position Competency

• Coordinate, problem-solve, and communicate workflow with customers, colleagues, and external carriers.
• Use intermediate computer skills, including Microsoft Office, WMS, document scanning, copying, and basic office tasks.
• Accurately enter data and follow SOPs and specific customer work instructions.

Productivity

• Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
• Enter and complete all inbound and outbound orders and extra billing by the end of the work shift.
• Review open receipts and orders daily and communicate any issues to your manager.
• Assign trailers to designated dock doors to ensure efficient warehouse flow.
• Follow SOPs and specific customer work instructions.
• All outbound orders must be accompanied by a Bill of Lading or blue outbound form, including transfers.
• Complete a dock trailer check as directed by your manager to verify drop trailers and update door log charts.
• Ensure lift operators have completed all inbound and outbound paperwork correctly and transfer handwritten notes to the original Bill of Lading paperwork before releasing the driver.
• Knowledge of multiple accounts and/or job functions within given operations.

Customer Service

• Interface directly with customers and maintain a professional and courteous relationship.
• Respond to customer requests within an hour and provide factual responses.
• Immediately escalate customer complaints to management.

Schedule

3:00pm - 11:30pm, Tuesday - Saturday, with overtime, weekends, and holidays as required.

Pay

$21.00 - $22.50 per Hourly