Customer Service Representative # 26-11811

Responsibilities

• Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, to enable their access to care and reimbursement needs.
• Focus on patient empathy and the consumer experience to assure our patients of ease of use of program goals and ultimately drive access to care and medication adherence.
• Process claims and/or answer phones based on volume.
• Engage in resolving issues by referring to requests for escalation and collaborating with internal areas such as Program Management, IT, and other Patient Support teams.
• Perform other assignments as needed.

Requirements

• Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred).
• Call Center operating metrics and performance management experience (a plus).
• Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus).
• Trained to support programs, clients, and/or job functions as appropriate.
• Experience with Call Center software (Five9, In-Contact, or similar) (a plus).
• Fluency in English/Spanish (a plus).
• Communication skills: ability to convey information in easy-to-understand language.
• Active listening; Uses writing effectively to create documents; uses correct spelling, grammar, and punctuation.
• Customer Focus: high level of empathy and emotional intelligence; Focuses on the opportunity to service patients with a high level of empathy.
• Adaptability: Adapts to a variety of situations efficiently and effectively navigates situations.
• Problem Solve; Thinks critically, and problem-solves issues to resolution.
• Experience: 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred.

About the Role

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer.

Benefits

Not specified.

Pay

Not specified.

Schedule

Different Shifts: 11:30am-8pm, 8:30am-5pm, 8am-4:30pm, 8:30am-5pm.