Customer Service Representative - 1st Shift
What you’ll do on a typical day:
- Cook up workload allocation among warehouse workers, material handlers and drivers
- Prepare work orders; troubleshoot orders and resolve discrepancies as needed
- Assign and release orders sent for loading and unloading
- Allocate and research inventory for orders
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
- Maintain and generate required reports
- Process, audit and file various documentation
What you need to succeed at GXO:
- Proficiency in Microsoft Office
- Ability to communicate effectively with carriers, customers, employees and management
- Proven ability to multitask and prioritize workload in a fast-paced environment
Pay, benefits and more:
- The hourly pay rate for this is $18.75. GXO, in good faith, believes this is the pay rate for this role at the time of this posting. We may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Ohio. This rate may be modified in the future.
- This job is also eligible for hourly shift differential.
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees.
About the role:
At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
Responsibilities:
- Cook up workload allocation among warehouse workers, material handlers and drivers
- Prepare work orders; troubleshoot orders and resolve discrepancies as needed
- Assign and release orders sent for loading and unloading
- Allocate and research inventory for orders
- Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
- Maintain and generate required reports
- Process, audit and file various documentation
Requirements:
- Proficiency in Microsoft Office
- Ability to communicate effectively with carriers, customers, employees and management
- Proven ability to multitask and prioritize workload in a fast-paced environment
Qualifications:
- High school diploma or equivalent
- Availability to work a flexible schedule when needed
- 1 year of customer service experience
- 6 months of experience in a warehouse setting
Skills:
- Microsoft Office proficiency
- Effective communication skills
- Ability to multitask and prioritize workload in a fast-paced environment
Benefits:
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Other benefits to eligible employees
Schedule:
1st Shift, Monday - Friday, 07:30 AM - 04:00 PM
Pay:
The hourly pay rate for this is $18.75. GXO, in good faith, believes this is the pay rate for this role at the time of this posting. We may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Ohio. This rate may be modified in the future.
Benefits:
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Other benefits to eligible employees
About GXO:
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Equal Opportunity Employer:
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
COVID Safety:
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
Application Instructions:
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
Candidate Privacy Statement:
Review GXO's candidate privacy statement here.