Customer Service Representative $17 hourly

About the role

Raymour and Flanigan is dedicated to providing its associates with competitive and comprehensive compensation packages, including health benefits, a 401(k) with company match and profit sharing, cross training opportunities, and more.

Responsibilities

• Play an important role in the lifecycle of every customer's purchase by assisting with scheduling deliveries, managing payments, and addressing customer questions and concerns.
• Work independently and on a small team to enhance the customer shopping experience.
• Provide genuine, friendly, personable, and professional service.
• Communicate effectively, demonstrate interpersonal and organizational skills, and multitask in a fast-paced service environment.
• Proactively resolve escalated customer issues and advocate for customer concerns and requests.
• Flexibly work a retail schedule that includes days, nights, weekends, holidays, and events.

Requirements

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Skills

• Customer service skills
• Effective communication
• Interpersonal and organizational skills
• Listening skills
• Multi-tasking
• Active listening
• Empathy
• Resolution time
• Customer feedback
• Service excellence
• Escalation management
• Chat support
• Email support
• CRM (Customer Relationship Management)

Benefits

Includes health benefits, 401(k) with company match plus profit sharing, cross training, annual breakfast prepared by our owners, and more!

Pay

$17.00 hourly

Schedule

40 hours per week including weekends