CUSTOMER SERVICE REPRESENTATIVE 1230 REV 08/28/25

About the role

The Customer Service Representative position involves direct public contact, handling customer requests for service, and providing information about accounts and department programs. Duties include responding to customer inquiries, resolving billing and collection issues, and interacting with customers through various channels.

Responsibilities

• Process customer requests for service and provide information regarding accounts and department programs.
• Respond to customer inquiries and resolve billing and collection issues.
• Interact with customers through various channels including in-person, telephone, and Internet.
• Perform specialized work in various aspects of customer billing and collection, including data entry, customer account research and resolution, and making necessary input/adjustment transactions.

Requirements

Minimum qualifications include two years of full-time paid experience processing customer requests for service and providing information to customers regarding accounts or specialized programs either in-person or through the telephone or Internet; or performing specialized work in various aspects of customer billing and collection, including data entry, customer account research and resolution, and the use of personal computers to make necessary input/adjustment transactions.

Qualifications

Candidates must possess a valid Class C driver’s license issued by the California Department of Motor Vehicles (DMV) at the time of appointment. Candidates will not be eligible for appointment to these positions if their DMV record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation such as DUI.

Skills

The ideal candidate should have strong interpersonal skills, excellent customer service abilities, and proficiency in Microsoft Office applications. Knowledge of local government operations and procedures is preferred.

Benefits

Details on benefits will be provided in a separate document upon request.

Pay

The annual salary range for this position is $66,669 to $105,736, with the starting salary determined at the beginning of the pay range. The current salary range is subject to change.

Schedule

The Customer Contact Center operates 24 hours per day, 7 days per week. Positions may be located in the Civic Center or other parts of the City, and some positions may be part-time or half-time.