Customer Service Representative 1_GCY CORP SERV_POS004366

Core Duties & Responsibilities

• Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution
• Data entry (documenting calls and emails internally)
• Process shipment change requests and follow up to ensure completion
• Run customer reports and provide results to appropriate parties on time
• Review shipment tracking history and report delays
• Maintain records and logs as required by specific job function
• Consistently monitor email requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Office cleanliness - work space must be kept neat and organized
• Other duties as assigned

  Requirements

  • Must have at least 1 year of customer service experience
  • Demonstrated ability to carry out assignments to their completion and meet deadlines
  • Ability to establish and maintain effective working relationships with customers, employees, and management
  • Desire for a long-term career with an industry-leading company
  • Proactive establishment and maintenance of effective working team relationships with all support departments
  • Must be proficient with Microsoft Office products – including: Word, Excel, PowerPoint, Outlook, etc.
  • Able to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc.
  • Able to multi-task and perform several duties at one time
  • Able to handle heavy workload and work well under pressure
  • Understanding of industry-specific documents (Bill of Lading, Master Air Way Bill, TSA forms, Hazmat, etc.)
  • High School diploma or GED equivalent
  • Must be able to pass basic Hazardous Materials Training
  • Skills an ideal candidate will possess: “can do” attitude with a “will do” work ethic, strong verbal and written communication skills, experience with a DOS-based operating system AS400, plus transportation industry knowledge and experience, computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs, ability to type 35 wpm, Forward Air is an Equal Opportunity employer.