Customer Service Rep (Waiakea/Hilo)

About the role

We're looking for customer service representatives with personality and people skills to join our team. Whether you're looking for a part-time job, full-time work, or a second job for extra cash, Domino's Pizza offers flexible schedules that work with your life. You'll have time for school, friends, or other activities while making, baking, or delivering pizzas during peak hours.

Opportunities

• Growth potential: advance from customer service to management, corporate operations, or even franchise ownership.
• Diverse and inclusive environment where all team members can reach their highest potential.

Responsibilities

• Operate store equipment and handle ingredients.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare pizza and other menu items.
• Receive and process telephone and in-person orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility daily.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills for processing orders over the phone and in person.
• Basic math skills: add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Ability to make correct monetary change.
• Motor coordination for rapid and precise movements (e.g., entering orders, handling pizza dough).

Work Conditions

• Exposure to varying weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in the cooler to 90°F+ in work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
• Hot surfaces/tools (oven temperatures up to 500°F or higher).
• Sharp edges and moving mechanical parts.
• Tasks require talking/hearing on the phone, near/mid-range vision, depth perception, and the ability to differentiate between hot and cold surfaces.
• Ability to direct activities, perform repetitive tasks, work alone or with others, handle stress, meet quality standards, and make judgments/decisions.

Physical Requirements

• Standing: Most tasks performed while standing on ceramic tile or linoleum surfaces.
• Walking: Short distances for brief durations.
• Sitting: Paperwork completed at a desk or table.
• Lifting: Unload deliveries (up to 50 lbs) using a hand truck; stack cases onto shelves up to 72" high.
• Carrying: Large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray, carried three at a time).
• Pushing/Pulling: Move trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs or ladders for tasks like changing prices or cleaning.
• Stooping/Bending: Forward bending at pizza assembly station (30–45 seconds at a time, repeated continuously).
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like turning oven controls, stocking ingredients, or answering phones.
• Hand Tasks: Eye-hand coordination essential; frequent use of hands for shaping dough, using pizza peel/cutter, assembling boxes, and handling cans/phones.

Tools and Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutter, pizza peel, and other kitchen tools.