Customer Service Rep (Wahiawa)

About the role

We're looking for energetic customer service representatives with personality and people skills. Whether you're seeking a part-time job, full-time career, or supplemental income, Domino's Pizza offers flexible schedules that work with your life—ideal for students, those with other commitments, or anyone needing extra cash. Join a fast-growing company where advancement opportunities abound, from management roles to franchise ownership.

Advancement

Many team members start as delivery drivers and grow into successful Domino's franchise owners. Career paths include customer service representative, management, General Manager, Corporate Operations Manager, or Franchisee.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals, fostering an environment where everyone can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product (e.g., pizzas).
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal, writing, and telephone skills to take and process orders.
• Basic math skills (add, subtract, multiply, divide) and ability to make correct monetary change.
• Motor coordination for rapid, precise movements (e.g., entering orders via keyboard/touch screen).

Work Conditions

• Exposure to:
  • Varying/adverse weather conditions (e.g., removing trash outside).
  • In-store temperatures ranging from 36°F (cooler) to 90°F+ (work areas).
  • Sudden temperature changes.
  • Food odors, cornmeal dust, cramped quarters (e.g., walk-in cooler).
  • Hot surfaces/tools (ovens up to 500°F+).
  • Sharp edges and moving mechanical parts.
• Sensory Requirements:
  • Talking/hearing on the phone.
  • Near/mid-range vision for most tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.
• Temperament:
  • Direct activities, perform repetitive tasks, work alone or with others.
  • Work under stress, meet quality control standards.
  • Deal with people, analyze/compile data, make judgments/decisions.

Physical Requirements

• Standing: Most tasks performed standing (ceramic tile/linoleum floors; work surfaces 36"–48" high).
• Walking: Short distances/durations.
• Sitting: Paperwork completed at a desk/table.
• Lifting:
  • Unload bulk deliveries (cases up to 50 lbs, 3' x 1.5') using a hand truck; stack onto shelves up to 72" high.
  • Carry 3-lb cans, 30-lb pizza sauce, or trays of dough (12 lbs/tray, 3 trays at a time).
• Pushing/Pulling: Trays on dollies (24"–30" high, up to 7.5 lbs of force).
• Climbing: Infrequent use of stairs/ladder (e.g., changing signs, maintenance).
• Stooping/Bending:
  • Forward bending at pizza assembly station (30–45 seconds continuously).
  • Bending at front counter or when stocking ingredients.
• Crouching/Squatting: Occasionally (e.g., stocking shelves, cleaning low areas).
• Reaching: Continuously (up, down, forward); above 72" for oven controls/signs.
• Hand Tasks:
  • Eye-hand coordination essential; continuous use of hands.
  • Frequent/forceful use of forearms/wrists (e.g., shaping dough, using pizza peel/cutter).
  • Pinching (e.g., assembling pizza boxes).
  • Grasping objects (cans, phone, pizza cutter/peel, boxes).
• Tools/Equipment: Pencils/pens, computers, phones, calculators, TDD equipment, pizza cutter, pizza peel.

Training

Orientation and on-the-job training provided.