Customer Service Rep (Schofield Barracks)

About the role

We're looking for customer service representatives with personality and people skills to join our team. Whether you're looking for a part-time job, full-time work, or supplemental income, Domino's Pizza offers flexible schedules that work with you. This role is ideal for those who want to work during peak hours and still have time for school, friends, or other activities.

Domino's is growing rapidly, offering numerous opportunities for advancement—from customer service to management, corporate operations, or even franchise ownership. This could be your hobby, main gig, or a way to earn extra cash.

Advancement

Many of our team members started as delivery drivers and have advanced to become successful Domino's franchise owners. From customer service to management, general manager to corporate roles, our stores provide a world of opportunity.

Diversity

Our mission is to recognize, appreciate, and value the unique talents of all individuals. We strive to create an environment where everyone can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product and assist with dining room service when needed (e.g., readying customer orders).
• Take inventory and complete associated paperwork.
• Clean equipment and facility daily, including sanitizing the kitchen area and removing garbage.
• Set up and run dishwashing operations, keeping the dishwasher clean and free of debris.
• Maintain temperature logs, sanitation equipment, and cleaning logs.
• Ensure hand sinks are clean and stocked (e.g., replace paper towels, hand soap).

Skills & Requirements

• Basic verbal, writing, and communication skills to comprehend and give instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator).
• Motor coordination between eyes and hands/fingers for rapid and precise movements.
• Prepare food items as requested.

Work Conditions

• Exposure to:
  • Varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
  • In-store temperatures ranging from 36°F in the cooler to 90°F+ in some work areas, with sudden temperature changes.
  • Fumes from food odors and exposure to cornmeal dust.
  • Cramped quarters, including the walk-in cooler.
  • Hot surfaces/tools (oven temperatures up to 500°F or higher).
  • Sharp edges and moving mechanical parts.
• Sensory Requirements:
  • Talking and hearing on the telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception and ability to differentiate between hot and cold surfaces.
• Temperament:
  • Ability to direct activities, perform repetitive tasks, work alone or with others, and work under stress.
  • Meet strict quality control standards and deal with people.
  • Analyze and compile data, make judgments, and decisions.

Qualifications

• Must be 16 years of age or older.

Physical Requirements

• Standing: Most tasks are performed from a standing position on ceramic tile or linoleum surfaces. Work surfaces range from 36" to 48" in height.
• Walking: Short distances for short durations.
• Sitting: Paperwork is completed at a desk or table.
• Lifting:
  • Bulk product deliveries (twice a week or more) include cases weighing up to 50 lbs with dimensions up to 3' x 1.5'.
  • Cases are lifted from the floor and stacked onto shelves up to 72" high.
  • Carry large cans (3 lbs, 7 oz) and occasionally 30 lbs of pizza sauce.
  • Carry trays of pizza dough (12 lbs per tray, three at a time over short distances).
• Pushing/Pulling: Move trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs or ladders for tasks like changing prices, washing walls, or performing maintenance.
• Stooping/Bending:
  • Forward bending at the waist (e.g., pizza assembly station, front counter, stocking ingredients).
  • Duration: 30–45 seconds at a time, repeated continuously.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like turning on oven controls, changing prices, lifting objects, scooping ingredients, or answering phones.
• Hand Tasks:
  • Eye-hand coordination is essential for continuous use of hands.
  • Frequent and forceful use of forearms and wrists (e.g., shaping pizza dough).
  • Manipulate tools like pizza peels, rolling cutters, and cardboard pizza boxes.
  • Grasp cans, phones, pizza cutters, peels, and boxes.
• Machines/Tools/Equipment: May use pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.