Customer Service Rep (Puunene)

About the role

We're looking for customer service representatives with personality and people skills to join our team. Whether you're looking for a part-time job, full-time work, or a second job for extra cash, Domino's Pizza offers flexible schedules that work with your life. You'll have time for school, friends, or other activities while making, baking, or delivering pizzas during peak hours.

Advancement

Many of our team members started as delivery drivers and have grown into successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores provide a world of opportunity for career growth.

Diversity

Our mission is to recognize, appreciate, value, and utilize the unique talents of all individuals. We aim to create an environment where team members can reach their highest potential because of their differences.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product (pizzas and other menu items).
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Skills & Qualifications

• Ability to comprehend and give correct written instructions.
• Verbal communication skills to process orders over the phone and in person.
• Basic math skills (add, subtract, multiply, divide) and ability to make correct monetary change.
• Motor coordination for rapid and precise movements (e.g., using a keyboard or touch screen).
• Must be at least 16 years of age or older.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in the cooler to 90°F+ in some work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, cramped quarters (e.g., walk-in cooler), hot surfaces/tools (up to 500°F+), and sharp/moving mechanical parts.
• Requires talking and hearing on the phone, near and mid-range vision, depth perception, and the ability to differentiate between hot and cold surfaces.
• Ability to direct activities, perform repetitive tasks, work alone or with others, handle stress, meet quality control standards, and make judgments and decisions.

Physical Requirements

• Standing: Most tasks are performed standing on ceramic tile or linoleum surfaces.
• Walking: Short distances for short durations.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Unload bulk deliveries (up to 50 lbs) using a hand truck; stack cases onto shelves up to 72" high.
• Carrying: Carry 3-lb cans, 30-lb pizza sauce, or trays of pizza dough (12 lbs per tray, 3 trays at a time).
• Pushing/Pulling: Move trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequently use stairs or ladders for tasks like changing prices or cleaning.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly, stocking ingredients) for 30–45 seconds at a time, repeated throughout the day.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously reach up, down, and forward (e.g., turning oven controls, scooping ingredients, answering phones).
• Hand Tasks: Eye-hand coordination for shaping dough, using pizza peels, cutting pizzas, assembling boxes, and handling tools/equipment (e.g., phones, calculators, pizza cutters).

Training and orientation are provided on the job.