Customer Service Rep (Pearl City)

About the role

We're looking for energetic customer service representatives with personality and people skills. Whether you need a part-time job, full-time work, or a second job for extra cash, Domino's Pizza offers flexible schedules that work with your life—ideal for students, those balancing other commitments, or anyone looking for a fun and rewarding job. Join a fast-growing company with opportunities for advancement, from management roles to franchise ownership.

Advancement

Many team members start as delivery drivers and grow into successful Domino's franchise owners. Career paths include customer service representative, management, General Manager, Corporate Operations Manager, or Franchisee. Our stores provide a world of opportunity for those who want to grow.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals. We foster an environment where differences help team members reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product, including shaping pizza dough and assembling orders.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.
• Handle monetary transactions and make correct change.
• Enter orders using a computer keyboard or touch screen.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills for processing orders over the phone and in person.
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct monetary change.
• Motor coordination for rapid and precise movements, including handling pizza dough, tools, and equipment.

Work Conditions

• Exposure to:
  • Varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
  • In-store temperatures ranging from 36°F in the cooler to 90°F or above in work areas, with sudden temperature changes.
  • Fumes from food odors and exposure to cornmeal dust.
  • Cramped quarters, including the walk-in cooler.
  • Hot surfaces/tools (oven temperatures up to 500°F or higher).
  • Sharp edges and moving mechanical parts.
• Sensory Requirements:
  • Talking and hearing on the telephone.
  • Near and mid-range vision for most in-store tasks.
  • Depth perception for tasks like handling pizza peels and ovens.
  • Ability to differentiate between hot and cold surfaces.
• Temperament:
  • Ability to direct activities, perform repetitive tasks, and work alone or with others.
  • Work under stress and meet strict quality control standards.
  • Deal with people, analyze and compile data, and make judgments and decisions.

Physical Requirements

• Standing: Most tasks are performed from a standing position on ceramic tile or linoleum surfaces. Work surfaces range from 36" to 48" in height.
• Walking: Short distances for short durations.
• Sitting: Paperwork is completed at a desk or table in an office area.
• Lifting:
  • Bulk product deliveries (twice a week or more) include cases weighing up to 50 pounds, with dimensions up to 3' x 1.5'.
  • Cases are lifted from the floor and stacked onto shelves up to 72" high.
  • Large cans (3 lbs, 7 oz) are carried from workstations to storage shelves.
  • Pizza sauce (30 lbs) is occasionally carried from storage to the front of the store.
  • Trays of pizza dough (12 lbs per tray) are carried three at a time over short distances.
• Pushing/Pulling:
  • Trays on dollies (stacked 24"–30" high) require up to 7.5 pounds of force to push or pull.
• Climbing: Infrequent use of stairs or ladders to change prices, wash walls, or perform maintenance.
• Stooping/Bending:
  • Forward bending at the waist is required at the pizza assembly station (30–45 seconds at a time, repeated continuously).
  • Bending is also required at the front counter and when stocking ingredients.
• Crouching/Squatting: Occasionally performed to stock shelves or clean low areas.
• Reaching:
  • Continuous reaching in all directions (up, down, forward).
  • Reaching above 72" to operate oven controls, change prices, or lift/lower objects.
  • Reaching down to scoop cornmeal, wash dishes, or perform other tasks.
  • Forward reaching to obtain ingredients, clean work surfaces, or answer phones.
• Hand Tasks:
  • Eye-hand coordination is essential for tasks like shaping pizza dough, using tools, and handling equipment.
  • Frequent and forceful use of forearms and wrists, including pinching (e.g., assembling pizza boxes).
  • Ability to grasp cans, phones, pizza cutters, pizza peels, and pizza boxes.
• Tools and Equipment: May include pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.

Training

Orientation and training are provided on the job.