Customer Service Rep (Pahoa Village)

You got game? You want a job with flexible schedules that work with you—whether it’s part-time, full-time, or a second gig for extra cash? At Domino’s Pizza, we thrive during the busy hours and make it possible to prepare, bake, or deliver pizzas day or night. You’ll have time left for school, friends, or whatever else matters to you.

About the Role

We’re searching for customer service representatives with personality and people skills. As we grow, so do the opportunities—whether you want to advance to management, corporate operations, or even franchise ownership. This role is perfect for anyone looking for a hobby job, main gig, or supplemental income.

Advancement

Many of our team members started as delivery drivers and are now successful Domino’s franchise owners. From customer service to management, general manager to corporate roles, our stores offer a world of opportunity.

Diversity

Our mission is to recognize, appreciate, and utilize the unique talents of all individuals. We create an environment where everyone can reach their highest potential.

Responsibilities

• Operate all store equipment.
• Stock ingredients from delivery area to storage, work area, and walk-in cooler.
• Prepare product (pizzas, dough, toppings, etc.).
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and on-the-job training provided.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written instructions.
• Verbal and telephone communication skills to process orders over the phone and in person.
• Basic math skills (add, subtract, multiply, divide) and ability to make correct monetary change.
• Motor coordination for rapid, precise movements (e.g., entering orders on a computer or touch screen).

Work Conditions

• Exposure to:
  • Varying/adverse weather when performing outside tasks (e.g., removing trash).
  • In-store temperatures ranging from 36°F in the cooler to 90°F+ in work areas.
  • Sudden temperature changes.
  • Food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
  • Hot surfaces/tools (ovens up to 500°F or higher).
  • Sharp edges and moving mechanical parts.
• Sensory Requirements:
  • Talking/hearing on the phone.
  • Near/mid-range vision for most tasks.
  • Depth perception and ability to differentiate hot/cold surfaces.
• Temperament:
  • Ability to direct activities, perform repetitive tasks, and work alone or with others.
  • Work under stress, meet quality control standards, and handle people.
  • Analyze/compile data and make judgments/decisions.

Physical Requirements

• Standing: Most tasks performed while standing on ceramic tile/linoleum.
• Walking: Short distances for short durations.
• Sitting: Paperwork completed at a desk or table.
• Lifting:
  • Unload bulk deliveries (up to 50 lbs) using a hand truck; stack onto shelves up to 72" high.
  • Carry large cans (3 lbs, 7 oz), pizza sauce (30 lbs), or trays of dough (12 lbs per tray).
• Pushing/Pulling: Move trays on dollies (force up to 7.5 lbs).
• Climbing: Infrequent use of stairs/ladder for maintenance or sign changes.
• Stooping/Bending:
  • Forward bending at pizza assembly station (30–45 seconds at a time, repeated continuously).
  • Bending at front counter or when stocking ingredients.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously in all directions (up, down, forward) for tasks like scooping ingredients, cleaning, or answering phones.
• Hand Tasks:
  • Eye-hand coordination essential for shaping dough, using pizza peel/cutter, and assembling boxes.
  • Frequent/forceful pinching, grasping (cans, phone, tools, boxes).
• Tools/Equipment: Pencils/pens, computers, phones, calculators, TDD equipment, pizza cutter, pizza peel.