Customer Service Rep | North Multispecialty | Days | Full Time

About the role

Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department or practice.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Performs accurate registration interviews with direct data entry to facilitate full registration for all new patient appointments and up-to-date information on all established patients across multiple provider specialties.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Receives and directs messages (electronic, in person, and telephone calls) to the appropriate personnel.
• Makes contacts with other departments, physicians, patients, and outside organizations as necessary for departmental or practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
• Performs cashiering functions related to co-payments or other patient payments and collections.
• May perform routine clerical duties for the department.
• Provides excellent customer service for patients, families, representatives, and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Requirements

• High School Diploma or GED required.
• 2 years of data entry experience preferred.
• 1 year of clerical or customer service experience, ideally in a healthcare-related industry.
• Experience with third-party payors and computer systems for inputting data and reviewing patient demographic material.