Customer Service Rep/New Student Specialist

About the role

Fred Astaire Dance Studios is a premier name in dance instruction, and we are actively expanding our brand and footprint right here in Kansas City. We pride ourselves on creating an exciting, high-energy environment where clients can discover the joy of dance. Because we primarily work around the busy schedules of adult professionals, our studio operating hours are from 1:15 PM to 10:00 PM. We are seeking a long-term team member who is eager to thrive in this dynamic evening environment, grow with our business, and play a vital role in our studio's continued expansion.

Key Responsibilities/Future Hands-On Client Engagement

• Welcome new students to the studio, conduct tours, and introduce them to our community
• Introductory Instruction: Guide new clients through their first set of foundational dance lessons using our proven studio system
• Customer Support & Sales: Assist new clients in selecting the best enrollment packages to meet their goals and manage scheduling/accounts
• Studio Ambassadorship: Maintain an upbeat, positive atmosphere in the studio and assist with studio events, parties, and local brand promotions
• Brand Growth: Collaborate with the leadership team to help expand the Fred Astaire brand presence in the Kansas City area
• Path to Advanced Teaching: Over time, transition into teaching advanced patterns, choreography, and higher-level medal standards to established students

Requirements

• High Energy & Presence: Someone who thrives in an active, on-your-feet role and loves face-to-face interaction
• Growth Mindset: An ambitious individual looking for a long-term career opportunity with room for professional advancement
• Excellent Communication: Ability to connect with diverse groups of people, make them feel at ease, and clearly explain studio programs
• Reliability & Professionalism: A dependable team player dedicated to maintaining high professional standards and contributing to a positive workplace culture
• Continuous Dance Education: Commit to ongoing professional development to continually advance your own dance knowledge, technique, and teaching theory

Benefits

• Travel Opportunities: Exciting opportunities to travel for regional and national Fred Astaire dance competitions, showcases, and professional training seminars.
• Paid Time Off (PTO) & Sick Days: Generous paid time off and dedicated sick leave to ensure a healthy work-life balance.
• Healthcare Support: Monthly healthcare stipend to assist with your medical premium costs.
• Performance Bonuses: Competitive bonus structures that reward your direct contribution to studio growth and student retention.
• Comprehensive Paid Training: Full, continuous training provided on both customer service operations and introductory-to-advanced dance instruction.
• Career Advancement: Clear pathways for long-term career growth and leadership roles as we continue to expand our brand in Kansas City.
• Dynamic Work Environment: Skip the standard desk job—stay active, meet incredible people, and enjoy a high-energy workplace every day.