Customer Service Rep-Level 2 - Experienced (6 - 10 Years)

About the role

Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests. This position emphasizes public relations and effective revenue risk management.

Job duties & responsibilities

Under direct supervision:

• Handles situations, which may require adaptation of response
• Assist customers with billing inquiries and educating on energy consumption
• Records and processes commitments on customer's accounts as appropriate
• Assist customers with online account and mobile app request
• Meet performance metrics and schedule adherence requirements daily
• Assists with providing direction and guidance to less experienced team members
• Performs other job-related duties as assigned

Qualifications

• High School Grad / GED
• Experience: 1+ years