CUSTOMER SERVICE REP II - SSC

About the role

Join the largest manufacturer of tile and natural stone in the United States as a Customer Service Representative II at Dal-Tile, a subsidiary of Mohawk Industries. This role focuses on ensuring effective and efficient coordination between the company and its customers with a high level of service and support.

Responsibilities

• Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock checks, and transportation management.
• Key in orders, process faxes, and prepare reports.
• Interface with internal teams and shared service centers to address customer inquiries and order issues from entry to delivery.
• Service walk-in customers, answer inquiries, provide samples, and complete sales transactions.
• Participate in special projects and perform additional duties as required.

Requirements

• High School Diploma or GED equivalency.
• 3+ years of call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Skills

• Excellent oral and written communication skills with the ability to interact effectively at all organizational levels.
• Good conversational and professional voice quality.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Strong interpersonal relationship-building skills.
• Moderate computer skills in Word and Excel.
• Detail-oriented with the ability to multitask, manage priorities, and manage time effectively.
• Ability to work in a fast-paced environment.

Physical Demands

• Regularly required to stand, use hands, and reach with hands and arms.
• Required to walk, stoop, kneel, crouch, or crawl.
• May need to sit, climb, balance, talk, or hear.
• Ability to regularly lift up to 15-30 lbs; occasionally required to safely lift up to 70 lbs.
• Tile boxes or other materials longer than 36 inches or weighing more than 70 lbs require a team lift.
• Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Company match on 401k.
• Employee purchase discount.
• Tuition reimbursement.

Dal-Tile is a proud supporter of U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.