Customer Service Rep II- PFS (Full-Time, Days)

Position Summary

The Customer Service Representative II provides personalized and effective customer service to patients, family members, physician office staff, insurance companies and the general public. The Customer Service Representative II is responsible for responding to phone inquiries regarding patient accounts. They analyze the patient’s account as needed to answer questions as well as assist patients and their families in meeting financial obligations to Enloe Medical Center and may offer approved payment plans or community service (charity care) consideration. All communication with patients is handled in a compassionate and helpful manner. They research and resolve problems identified by the customer (patient) including making appropriate corrections to accounts when needed.

Minimum

• EDUCATION / TRAINING / EXPERIENCE: One year customer service experience to include analyzing & solving customer questions & concerns OR one experience in an office setting in which your primary job duties include answering phones and using a computer.
• Desired: Completed course in Medical terminology
• Desired: Prior experience in hospital or physician practice collection
• Desired: Previous experience with telephone call center

Benefits

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retail with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Education Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of benefits.