Customer Service Rep II

Primary location: Burnet Campus. Full-time, day shift, 40 hours per week.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose.

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) funding
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025)
• One of the nation's America’s Most Innovative Companies as noted by Fortune
• Certified as a great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We believe in empowering our teams with the tools that help us work smarter and care better, including the responsible use of artificial intelligence.

Responsibilities

• Various Duties
  • Assist Manager by performing a variety of creative and support duties related to the marketing function within the credit union
  • Assist with development and implementation of marketing promotions
  • Participate in new employee orientation, benefits fair, and other activities as assigned
• Service Delivery
  • Process members' transactions and assist with the delivery of all credit union services
  • Provide high-quality customer service in a cost-effective and efficient manner
• Balancing
  • Balance daily work at end of business day
  • Balance work of all tellers independently
  • Process, balance, and order Travelers Cheques on a daily/weekly basis
  • Process daily overdrafts according to credit union policies and minimize risk to the credit union
• Accounts
  • Reconcile credit union checking accounts on a monthly basis
  • Perform wire transfers when necessary
  • Make daily general ledger entries
  • Initiate credit card and debit card disputes at members' request and monitor until resolution
  • Assist loan officer with loan closings
  • Assist with escalated member account issues
• Customer Service
  • Interface with customer/employee for new business inquiries
  • Process deposits, payments, withdrawals, and transfers
  • Assist customers with loan applications
  • Serve as a Notary Public

Requirements

• High school diploma or equivalent
• 2+ years of work experience in a related job discipline

Pay

Starting pay range: $18.16 - $22.25 per hour. Based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply.