Customer Service Rep I Propane

What’s in it for you

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Coooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages

What you’ll be working on

• Aid customers in the showroom
• Collect and reconcile cash
• Prepare daily reports and bank deposits
• Prepare work orders to be dispatched to operational personnel
• Print, reconcile and distribute reports and calculations
• Charge customer accounts for services rendered
• Issue credits and adjustments when necessary
• Review figures to ensure proper accounts are being charged and billing is correct
• Reconcile daily payments that are received through the mail and cash drawers
• Reconcile all cash taken daily and prepare bank deposits
• Receive and transmit information to and from service, installation and delivery personnel
• Enter changes on customer's accounts
• Prepare credit history checks for prospective customers
• Maintain customer and vendor files and store batches and reports
• Type correspondence
• Attend training seminars
• Order office and computer supplies
• Maintain good customer relations
• Interpret, monitor and implement company policies, as they pertain to customer service
• Involvement with Public Assistance Programs
• Keep abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implement procedure for handling accounts and monies
• Maintain and process deposits
• Review budgets to determine the need for increasing budget amounts
• Aid in preparation of the customer budgets

Who you are

• Two years clerical or customer service experience within a call center environment is preferred
• Knowledge/Skills/Abilities: Excellent written and oral communication skills
• Bilingual a plus
• Experience handling cash is required
• Good math aptitude, collection techniques and some account knowledge
• Strong computer aptitude and skills preferred
• Experience with MS Office and other call center technologies