Customer Service Rep I

Responsibilities

• Aid customers by collecting and reconciling cash.
• Create daily reports and make bank deposits.
• Create work orders for operational personnel.
• Print, reconcile, and distribute reports and calculations.
• Charge customer accounts for services rendered, including deliveries of propane, labor, and parts.
• Issue credits and adjustments when needed.
• Verify charges and ensure billing accuracy by reviewing figures.
• Reconcile daily payments received through the mail and cash drawers.
• Prepare bank deposits after reconciling all cash taken daily.
• Receive and transmit information between service, installation, and delivery personnel.
• Enter changes on customer accounts.
• Perform credit history checks for prospective customers.
• Manage and maintain customer and vendor files.
• Handle typing tasks.
• Attend training seminars.
• Order office and computer supplies.
• Promote positive customer relations.
• Understand and implement company policies relevant to customer service.
• Involvement with Public Assistance Programs.
• Monitor and process deposits.
• Review budgets to assess the need for budget increases.
• Assist in preparing customer budgets.