Customer Service Rep I

Responsibilities

• Aid customers by collecting and reconciling cash.
• Create daily reports and make bank deposits.
• Create work orders for operational personnel.
• Print, reconcile, and distribute reports and calculations.
• Charge customer accounts for services rendered, including deliveries of propane, labor, and parts.
• Issue credits and adjustments when needed.
• Verify charges and ensure billing accuracy by reviewing figures.
• Reconcile daily payments received through the mail and cash drawers.
• Prepare bank deposits after reconciling all cash taken daily.
• Communicate with service, installation, and delivery personnel regarding information.
• Enter changes on customer accounts.
• Perform credit history checks for prospective customers.
• Maintain customer and vendor files, as well as store batches and reports.
• Compose and type correspondence.
• Attend training seminars.
• Order office and computer supplies.
• Promote positive customer relations.
• Understand and implement company policies relevant to customer service.
• Involvement with Public Assistance Programs.
• Stay informed about changes in documentation requirements, methods of payment, and account reconciliation for Public Assistance programs.
• Implement procedures for handling accounts and monies related to Public Assistance programs.
• Process and maintain deposits.
• Analyze budgets to determine the necessity of increasing budget amounts.
• Assist in preparing customer budgets.