Customer Service Rep (Hau'ula)

About the role

We're looking for energetic customer service representatives with personality and people skills. Whether you're seeking a full-time role, part-time work, or a second job for extra cash, Domino's Pizza offers flexible schedules that fit around your life—ideal for students, those balancing other commitments, or anyone who wants to work during peak pizza hours. As part of our team, you'll have opportunities to grow, from entry-level positions to management or even franchise ownership.

Responsibilities

• Operate store equipment and prepare pizza products.
• Stock ingredients from delivery areas to storage, work areas, and walk-in coolers.
• Receive and process telephone and in-person orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility daily.
• Handle monetary transactions, including making correct change.
• Enter orders using a computer keyboard or touch screen.

Requirements

• Must be 16 years of age or older.
• Ability to comprehend and give correct written and verbal instructions.
• Strong communication skills for processing orders over the phone and in person.
• Basic math skills (addition, subtraction, multiplication, division) for handling transactions.
• Motor coordination for rapid and precise movements, such as handling pizza dough and using equipment.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when performing outside tasks (e.g., removing trash).
• In-store temperatures range from 36°F in coolers to 90°F or higher in work areas, with sudden temperature changes.
• Exposure to food odors, cornmeal dust, and cramped quarters (e.g., walk-in cooler).
• Hot surfaces and tools (ovens up to 500°F or higher) and sharp edges/moving mechanical parts.
• Tasks require talking and hearing on the phone, near and mid-range vision, depth perception, and the ability to differentiate between hot and cold surfaces.

Temperaments

• Ability to direct activities, perform repetitive tasks, and work alone or with others.
• Work under stress, meet quality control standards, and interact effectively with customers and coworkers.
• Analyze and compile data, make judgments, and decisions.

Physical Requirements

• Standing: Most tasks are performed standing on ceramic tile or linoleum surfaces.
• Walking: Short distances for brief durations.
• Sitting: Paperwork is completed at a desk or table.
• Lifting: Unload bulk deliveries (up to 50 lbs) using a hand truck; stack cases onto shelves up to 72" high.
• Carrying: Transport large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray, carried three at a time).
• Pushing/Pulling: Move trays on dollies (requiring up to 7.5 lbs of force).
• Climbing: Infrequently use stairs or ladders for tasks like changing prices or performing maintenance.
• Stooping/Bending: Forward bending at the waist (e.g., pizza assembly, stocking ingredients) for 30–45 seconds at a time, repeated throughout the day.
• Crouching/Squatting: Occasionally to stock shelves or clean low areas.
• Reaching: Continuously reach up, down, and forward (e.g., turning oven controls, scooping ingredients, answering phones).
• Hand Tasks: Eye-hand coordination is essential; frequent use of hands for shaping dough, using pizza peels, cutting tools, and assembling boxes. Requires forceful pinching, grasping, and manipulation of objects.

Tools and Equipment

• Pencils/pens, computers, telephones, calculators, TDD equipment.
• Pizza cutters, pizza peels, and other kitchen tools.

Benefits

• On-the-job training and orientation provided.
• Opportunities for advancement, including paths to management or franchise ownership.
• Flexible schedules that work around your availability (part-time or full-time).
• Diverse and inclusive work environment valuing unique talents and contributions.