Customer Service Rep Flexible Packaging

Responsibilities

• Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations.
• Manage orders from entry through shipment with a high level of accuracy and urgency.
• Monitor inventory, order status, and shipments to ensure customer satisfaction.
• Partner with production, quality, and logistics teams to ensure on-time fulfillment.
• Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions.
• Maintain accurate order, pricing, and shipment documentation.
• Support continuous improvement initiatives and cross-functional collaboration.
• Use customer systems and portals to manage real-time updates and reporting.

Requirements

• High school diploma or GED.
• 2–5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion.
• Strong communication and relationship-building skills.
• Detail-oriented with excellent organizational skills.
• Proficiency in Microsoft Office, word/excel and order management systems.
• Ability to thrive in a fast-paced, deadline-driven environment.

Preferred

• Experience in inflexible packaging or supply chain operations.
• ERP system experience (M3 and AX a plus).
• Office-based role within a dynamic manufacturing setting.
• Collaborative and fast-paced with cross-functional interaction.
• Occasional overtime required to support business needs.
• Exposure to plant environment (noise, temperature variation).

Physical Requirements

• Ability to stand for extended periods of time.
• Lift up to 25 lbs. as needed to handle records and samples.
• Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants.
• Ability to walk in a manufacturing plant for infrequent site visits.
• Sites are typically high noise and safety sensitive.