Customer Service Rep – Dispatch

Key Responsibilities

• Provide administrative support for inbound/outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service.
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging.
• Provide product/service-related information to respond to customer inquiries.
• Perform generally repetitive routine tasks such as data gathering, entering and validation.
• Cooking transportation providers to ensure prompt and proper movement of shipments.
• Responding to customer inquiries and referring clients to the proper channels.
• Reviewing purchase orders and shipping documents to ensure accuracy. Making special shipping arrangements as necessary. Tracking and fixing shipping errors.
• Preparing bills and invoices. Processing vendors invoices. Handling customer claims.
• Ensuring that the quality of all services provided meets the required standards.
• Developing processes that make the supply chain more efficient and organized.
• Cooking with other departments, as needed. Ensure regionally led offices and sales managers take action on critical order conditions.

Qualifications

• Bachelor's degree preferred.
• Strongly preferred: 3+ years in shipping/logistics/supply chain management industry/transportation.
• PREFERRED: container drayage/port experience.
• PREFERRED: experience using transportation management systems.
• Attention to detail.
• Ability to prioritize and meet deadlines.
• Proficiency in Microsoft Office.
• Advanced-level Excel knowledge.
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.