Customer Service Rep - Customer Service - Junior (Email & Chat)

About the role

The Fountain Group is hiring a Remote Customer Support Specialist for a prominent retail client. This is an excellent opportunity for candidates with customer service, retail, or call center experience who enjoy helping customers through written communication. Recent college graduates with strong communication skills are encouraged to apply.

Responsibilities

• Respond to customer inquiries via email, chat, and written correspondence with professionalism and accuracy.
• Resolve customer concerns using strong problem-solving and conflict resolution skills.
• Document all customer interactions within the customer tracking system.
• Collaborate with Store Managers, District Managers, and corporate teams to resolve customer issues.
• Escalate sensitive or high-priority concerns when appropriate.
• Maintain accurate records and follow customer issues through resolution.
• Support social media moderation activities by responding objectively and following company guidelines.
• Manage multiple conversations and priorities in a fast-paced environment.
• Auxiliary support for special projects as assigned.

Qualifications

• 1-3 years of customer service experience in retail, customer support, or a call center environment.
• Recent college graduates are welcome to apply.
• Excellent written communication and grammar skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proven conflict resolution and de-escalation skills.
• Ability to multitask while maintaining attention to detail.
• Comfortable using Microsoft Word, Excel, email platforms, and customer service systems.
• Strong typing skills.
• Social media moderation experience is a plus.
• Ability to remain objective and professional when handling sensitive customer interactions.
• Team-oriented with excellent time management skills.

Pay

Pay: $20.00 - $22.00/hour (DOE)

Schedule

Schedule: Monday-Friday | 9:00 AM-5:00 PM EST

Benefits

Initial 3-month contract with potential for extension. Candidates must be eligible for future conversion if business needs require it. If converted, the anticipated hourly rate is approximately $22.00/hour.

Interview Process

One 45-minute virtual interview. First 30 minutes with two team members. Final 15 minutes with two additional team members.

Additional Information

Full-time remote opportunity. Fully remote opportunity. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy.