Customer Service Rep (CRL)

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Cook up shipment status, inventory availability, lead times, and delivery updates.
• Maintain customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as necessary.

Qualification Requirements

• A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
• Two or more years of customer service, call center, logistics, or distribution support experience are required.
• Strong written and verbal communication skills are essential.
• Experience managing phone and email customer interactions is a must-have.
• Excellent organizational and multitasking abilities are needed.
• Proficiency with Microsoft Office applications is required.
• The ability to work in a fast-paced operational environment is crucial.
• Experience with SAP or ERP systems is beneficial.
• Experience supporting multi-location operations is advantageous.

What OBE Offers You

• Industry competitive benefits at the lowest cost to the employee.
• Paid time off and holidays, including floating holidays you can choose.
• A pay-for-performance culture with potential for annual raises and bonuses.
• Training to equip you with the knowledge and skills you need to succeed.

Benefits

OBE offers industry competitive benefits at the lowest cost to the employee.

Compensation

We will reward your hard work with compensation that reflects your performance.

Work-Life Balance

We offer paid time off and holidays, including floating holidays you can choose.

Training

We will equip you with the knowledge and skills you need to succeed.