Customer Service Rep (CRL)

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Cook with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Maintain customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as appropriate.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience managing phone and email customer interactions
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office applications
• Able to work in a fast-paced operational environment
• SAP or ERP system experience
• Manufacturing, distribution, logistics, or supply chain industry experience
• Experience supporting multi-location operations