Customer Service Rep (CRL)

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Cook up with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Maintain customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

• A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
• Two or more years of customer service, call center, logistics, or distribution support experience are required.
• Strong written and verbal communication skills are essential.
• Experience managing phone and email customer interactions is beneficial.
• Strong organizational and multitasking abilities are necessary.
• Proficiency with Microsoft Office applications is required.
• The ability to work in a fast-paced operational environment is crucial.
• SAP or ERP system experience is advantageous.
• Experience supporting multi-location operations is a plus.

What OBE Offers You

• Industry competitive benefits at the lowest cost to the employee.
• Paid time off and holidays, including floating holidays you can choose.
• A pay-for-performance culture with potential for annual raises and bonuses.
• We will equip you with the knowledge and skills you need to succeed through training.

Benefits

• Industry competitive benefits at the lowest cost to the employee.
• Paid time off and holidays, including floating holidays you can choose.
• A pay-for-performance culture with potential for annual raises and bonuses.
• We will equip you with the knowledge and skills you need to succeed through training.