Customer Service Rep (CRL)

What You'll Will Get To Do

The Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Cook up with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Maintain customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

• A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
• Two (2) or more years of customer service, call center, logistics, or distribution support experience are required.
• Strong written and verbal communication skills are essential.
• Experience managing phone and email customer interactions is a must-have.
• Strong organizational and multitasking abilities are necessary.
• Proficiency with Microsoft Office applications is required.
• The ability to work in a fast-paced operational environment is crucial.
• SAP or ERP system experience is beneficial.
• Experience supporting multi-location operations is advantageous.

What OBE Offers You

• Industry competitive benefits at the lowest cost to the employee.
• Paid time off and holidays, including floating holidays you can choose.
• A pay-for-performance culture with potential for annual raises and bonuses.
• We will equip you with the knowledge and skills you need to succeed through training.

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.