Customer Service Rep

Responsibilities

• Processes customer orders, quotations, follow-up on quotations, and customer returns or credits.
• Serves as a primary point of contact for customer inquiries and requests, ensuring timely, accurate, and professional responses.
• Works closely with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate customer requirements and ensure accurate and timely order execution.
• Investigates order entry, pricing, shipping, and billing discrepancies; determines appropriate corrective action; and coordinates solutions with applicable departments.
• Utilizes enterprise systems, online learning tools, and available technical resources to obtain product, pricing, availability, and application information.
• Maintains accurate and timely documentation of customer interactions, order activity, and issue resolution.
• Follows up with customers to provide status updates, manage expectations, and ensure satisfactory resolution of requests or issues.
• Cultivates and maintains effective working relationships with customers, suppliers, and internal partners.
• Completes required training curriculum and maintains proficiency in systems, processes, and product knowledge.

Qualifications

• Experience in customer service and account management.
• Strong communication skills, both verbal and written.
• Proficiency in using enterprise systems and online learning tools.
• Ability to work independently and as part of a team.
• Knowledge of product, pricing, availability, and application information.
• Ability to investigate and resolve discrepancies and issues.
• Customer service orientation and ability to meet customer expectations.